Privacy Policy

ECSS Personal Data Protection Policy

Effective Date: July 13 2025

En Community Services Society (ECSS) is committed to protecting the personal data of our service users, donors, partners, volunteers, and employees in accordance with the Personal Data Protection Act (PDPA) of Singapore.

This policy outlines how ECSS collects, uses, discloses, and protects personal data, and applies to all individuals who interact with ECSS, whether in person, through our website, or via mobile applications.

1. Binding Commitment

As an organization, ECSS respects, values, and understands the importance of privacy and is committed to handling all personal data responsibly. By engaging with ECSS, you agree to the terms of this Personal Data Protection Policy.

2. Collection of Personal Data

Depending on your interaction with us, ECSS may collect and retain the following types of personal data:

  • Full name, contact number, email address, and residential/mailing address
  • Identification numbers (NRIC, FIN, or similar) where legally or operationally required
  • Health or personal history voluntarily disclosed for counselling or support services
  • Donation or payment information (where applicable)
  • Photographs or videos taken during ECSS events (for publicity or reporting purposes)

3. Purpose of Data Collection

Personal data is collected for the following legitimate purposes:

  • To provide social and counselling services
  • To manage program registrations and follow-up
  • To process donations and issue tax-deductible receipts
  • For internal administration, audit, or compliance purposes
  • To update stakeholders about ECSS’s programs, services, and fundraising events

4. Disclosure of Personal Data

ECSS will not sell or share your personal data with third parties for commercial purposes. We may disclose personal data under these conditions:

  • To authorized staff or volunteers who require it to carry out ECSS’s services
  • To regulatory authorities when required by law
  • To trusted third-party service providers who support ECSS’s operations under confidentiality agreements

5. Protection and Security

ECSS ensures all personal data is safeguarded through reasonable administrative, physical, and technical measures to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.

6. Retention of Data

Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and internal policies.

7. Access, Correction, and Withdrawal of Consent

If you wish to:

  • Access your personal data,
  • Update or correct your data, or
  • Withdraw consent for any use of your data,
  • You may contact ECSS at:
Email: encom@ecss.org.sg
Subject line: Attention – Data Protection Officer
Mailing Address: En Community Services Society
2 Kallang Avenue CT Hub #06-14
Singapore 339407
Please note that we may require proof of identity before processing your request.

8. Amendments to this Policy

ECSS reserves the right to amend this policy at any time. Any changes will be updated on our website and take immediate effect upon posting.

Contact Us

If you have any questions or feedback about this Personal Data Protection Policy, please contact:

En Community Services Society (ECSS)
Website: https://ecss.org.sg
Email: encom@ecss.org.sg